Your Industry Public Sector
Delivering a quality service with increasingly limited resources
Unlocking potential budge savings through performance optimisation
Despite a wider economic recovery, the public sector is still faced with significant ongoing budgetary constraints – leading to challenges in terms of delivering a quality customer service with increasingly limited resources.
So at a time when consumers are expecting even more choice in how they access services, the opportunities for new technology investment are limited. However some innovative public sector bodies are convinced there are other ways to secure efficiencies. Shifting traditional back-office functions into the contact centre, for example, can enable significant potential operational improvements. There are also numerous opportunities to unlock potential budget by focusing on optimising performance through existing initiatives such Workforce Optimisation and Speech Analytics.
For public sector organisations, the ability to optimise multi-channel performance – while still delivering against their service targets and reducing overall costs – is the key customer service challenge. An increased emphasis on self-service options for service deliver, and encouraging and enabling channel shift are consequently key priorities.
With our proven expertise in key technologies from vendors such as Avaya, Verint and Nuance, Sabio has a track record of success in delivering winning customer service solutions for public sector organisations. These projects the deployment of hosted contact centre solutions, Workforce Optimisation, the latest speech technologies, innovative self-service capabilities, unified communications platforms and comprehensive Customer Interaction Management and support.
Working with a diverse range of organisations such as Leeds City Council, Greater Manchester Police, London Borough of Havering and Southwark Council, Sabio has shown how effective technology deployments can help improve contact centre flexibility and performance.