Sabio, the Contact Centre Specialist Transforming Customer Contact 

Sabio, the Customer Experience Specialist

With just two weeks to go until the announcement of this year’s European Contact Centre and Customer Service Awards (ECCCSAs) winners, we’re keen to find out just what sets them apart from the other nominees.

Can an organisation be so hard to deal with that customers just accept things as they are rather than struggling to resolve their problems?

In this customer centric era you wouldn’t think so but, after discussing last week how making engagement easier might unlock pent-up customer demand, an experience with Sky this week made me realise that the opposite also applies.

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