Sabio, the Contact Centre Specialist Transforming Customer Contact 

Sabio, the Customer Experience Specialist

The announcement that major accountancy firm PwC is removing traditional landlines from office desks across the business, is perhaps less a commentary on the inevitable decline of the landline and more a realisation that today’s smartphones are incredibly powerful communication platforms that offer a more efficient way of working and collaborating.

Reflecting on Verint’s recent European Partner Summit in Athens, it struck me that - despite our industry’s ongoing evolution towards AI, machine learning and automation – it’s still people that account for around 70% of contact centre expenditure.

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