Sabio, the Contact Centre Specialist Transforming Customer Contact 

Sabio, the Customer Experience Specialist

Last week Forrester Research’s lead contact centre analyst found herself on hold for 30 minutes waiting for a Bank of America agent to help. She turned to Twitter to highlight the bank’s horrible IVR app, lack of a callback facility, absence of a queue time indicator and the same continuous hold message.

Consumers have more power and influence than ever before and your brand is under increasing pressure to put the needs of your clients and customers first. At all times.

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