Every decade it seems that a new computing interaction paradigm emerges. In the 1990s it was the Web, Mobiles set the agenda in the 2000s, while in our current decade we’ve seen a continued shift towards first generation Assistants such as Alexa and Siri.

However, with 2020 looming, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us.

With Opus Research forecasting that spending on Enterprise Intelligent Assistants is set to quadruple over the next four years it’s clear that - when it comes to deploying today’s increasingly smart Virtual Assistant solutions - it’s no longer a matter of if but when. In its latest report – ‘Decision Makers’ Guide to Enterprise Intelligent Assistants’, Opus Research projects that the global market for Enterprise Intelligent Assistants is set to grow from around $1 billion in 2016 to around $4.5 billion by 2021.

Sabio combines operational expertise with ongoing optimisation skills to provide its Virtual Assistant customer with a comprehensive mix of post-deployment services, including:

  • Conversation Reviews
  • KPIs and Reporting
  • Training and Consulting
  • Content and Grammar Management

 

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