How to Take your Contact Centre Out of Scope for PCI DSSThe need for PCI compliance has never been greater.

Yet while board level awareness of the standard has increased dramatically, the cost and complexity of implementation is still a concern. As new technologies have emerged to help merchants to comply with the standard, it has become increasingly apparent that by far the most effective and painless way of complying with PCI DSS is to minimize, or eliminate altogether, the customer card data that they hold in their infrastructure. Known as "de-scoping", this has become the holy grail of PCI DSS compliance.

Topics include

  • PCI DSS – What's Involved
  • The Challenge for the Contact Centre
  • How Semafone Removes Card Data from the Contact Centre
  • Reducing the Scope of PCI DSS Audits for the Contact Centre
  • The Cost of Compliance


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