Delivering high quality training for the world’s leading contact centre technologies
Offering an extensive, role-specific portfolio of courses covering key Avaya, Verint and Sabio technologies
As a specialist systems integrator and contact centre consultancy, Sabio understands the role that great employees play in delivering an exceptional customer experience. We believe that the best customer services employees thrive in environments where:
- They are trusted to make the right decisions for their customers
- They are equipped with the knowledge and skills they need to have a strong sense of confidence and purpose
We recognise the importance of education throughout all roles in the business, and know that an investment in education:
- Improves Retention
- Aids succession planning
- Increases staff engagement
- Delivers increased performance
That’s where Sabio Training can help. We don’t just offer a one size fits all approach, instead providing a 6-level course structure that helps to identify the exact course each individual requires.
Level 1 - Agent/Operator
Level 2 - Supervisor/Superuser
Level 3 - Administrator
Level 4 - Installation
Level 5 - Support
Level 6 - Expert
We then offer a wide variety of instructor-led courses covering the complete range of Avaya, Verint and Sabio solutions. We’re proud to be an Avaya Platinum Partner, a Verint Premier Partner, and a Nuance Business Partner, and our confident that this expertise translates directly into industry-leading Training performance.
Sabio Training regularly achieves CSAT scores in the mid 90’s – significantly ahead of industry average returns –with customers citing clear topic explanations, in-depth expertise, interesting content and our structured approach as key Sabio Training benefits.
The Sabio Training team consists of senior consultants and subject matter experts who have significant personal operational management experience and/or very deep technical expertise in their specialist subjects.
- Our trainers specialise in the training and development of contact centre skills, process and technology.
- Sabio can offer trainers that specialise in customer service or sales environments.
- Our product trainers are certified experts in Avaya, Verint and Sabio solutions.
Meet some of the team:
Paul – Principal Consultant – Contact Centres - Paul has many years' experience at Sabio working within the engineering, consultancy and training team. Paul has extensive knowledge of the entire Avaya portfolio and specialises in the reporting solutions Sabio offers. Paul is highly regarded among the team and delivers a very high standard of training with a very clear customer focus.
Sarah – Avaya Solutions Trainer - Sarah is an experienced Avaya trainer with an in depth knowledge of technologies such as Avaya Aura Contact Centre, Avaya Contact Centre Select and CMS Reporting. Sarah draws on a number of years' training in the Avaya suite, making her an ideal trainer for both classroom and web delivery.
Dan – Verint and Avaya Solutions Trainer - Dan has over 15 years' experience deploying, delivering and supporting Verint and Avaya solutions. Dan is a senior Verint solutions trainer specialising in WFO and Quality Monitoring and is an Avaya Certified WFO Specialist who is comfortable training users and engineers alike.