sabio avaya

Sabio believes that brilliant customer experiences should require the least effort possible and that in order to cultivate the ultimate customer journey you need to plan and customise every step of your customers’ interactions with your organisation.

As one of the UK’s largest Avaya Platinum Business Partners, Sabio is uniquely placed to understand and evaluate your current environment and to help you take advantage of the latest, ground breaking customer engagement solutions. The new Avaya Oceana Solution is purpose built as a single omni-channel solution for complete integration and management of traditional phone and digital channels. Whilst delivering inherent Skills-based routing capabilities across all contact channels, Avaya Oceana extends beyond this traditional concept to also provide the ability to perform attribute-based resource matching through the leveraging and provisioning of true contextual awareness, thereby creating brilliant customer experiences.

 

Contact us today to discuss how we can help you take a 360° look at your customer contact channels:

 

  1. Manage engagement across any device or channel, including voice, chat, video, email, co-browse, SMS and social
  2. Gain omni-channel awareness and collect context from each customer interaction
  3. Capture and capitalize on big data across your entire enterprise

 

Sabio and Avaya can equip you to make smarter business decisions that help drive satisfaction and improve loyalty. You can also enhance and expand functionality at your own pace, adding digital channels when you need them and future-proofing your business by laying the foundations that will enable you to evolve to next-gen digital customer engagement Snapp-ins from The Avaya Snapp Store.

 

 If you want your customer experience to be brilliant, call us today.

 

 

 

Avaya Oceana™ Overview

 

Avaya Oceana is next generation omnichannel solution built on Avaya Breeze. Avaya Oceana is purpose built to pair with Avaya CC Elite to provide the best of breed omnichannel solution to Avaya CC Elite customers.  With Avaya Oceana, enterprises can seamlessly handle all channels – traditional voice, web & mobile chat, web & mobile video, web & mobile voice, email, SMS and social media –using single intelligent routing,unified desktop workspaces and a 360 degree omnichannel customer journey approach. 

Avaya Oceana Workspaces are HTML5 based omnichannel user interfaces for Oceana agents and supervisors. The agent workspace is designed for agents to handle multiple interactions across all channels simultaneously. All the information the agent needs including visualization of the complete customer journey, screen pops from back office systems, frequently used phrases and urls are displayed to the agent in an easy to use user experience that increases agent productivity and effectiveness.

 

To find out more about Avaya Oceana™ solution click here.

 

 

 

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