Avaya Proactive Contact software (Avaya PCS) gives contact centres the capabilities they need to preview, initiate, and track outbound communications.

It offers superior predictive dialling and voice-detection capabilities that drive significant savings by optimizing calls to desired service levels and reducing agent idle time; effectiveness tools that give agents personal ownership of selected accounts; and other tools to optimize productivity and deliver outstanding customer service.

Avaya Proactive Contact 5 is the latest, enhanced release of the system, and delivers an extensible and scalable solution that builds on the superior pacing algorithms and blending functionality of previous versions.

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