Sabio, the Contact Centre Specialist Transforming Customer Contact 



- Appoints Harold Thng as Managing Director Asia Pacific operation to lead next major phase of growth across the region

- Mark Betts joins Sabio to strengthen new Group Operating Board structure

- Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better UX/Customer Journey design as key trends for 2018 

LONDON – 15th August 2017 – Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.

BGL Group works with Sabio to deploy latest LivePerson webchat technology as part of integrated Self Service Centre. Webchat success recognised in recent UK National Contact Centre Awards, BGL Group wins Webchat Team of the Year 

Company on track to meet its growth target of doubling in size. 

LONDON – 17th July 2017 – Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers.

Sabio hosted solution delivers increased customer engagement flexibility, full PCI card payment compliance, as well as an 80% reduction in call charges for AutoRestore following transition to SIP

BGL Group works with Sabio to deploy Nuance-based solution to power Budget Insurance’s ‘Budget Becky’ Virtual Assistant solution

 Report highlights Sabio’s strong Automated Learning, Process Automation, Analytics & Reporting and Multi-Channel engagement capabilities

Copies of the report available for download from Sabio’s website