CCA IT Directors Forum is for IT & Technical Services Managers and Directors tasked with implementing and managing technologies to support the customer contact centre.

8 December 2011, 09:30-13:30
Sabio Head Office, London

Following the launch of the CCA IT Directors' Forum in Glasgow on 9th November, this second session offers the opportunity to collaborate with your peers on a number of key issues and challenges affecting your organisation today.

At this meeting topics will include:

The Top 10 Technologies that will influence Customer Experience in 2012 - Stuart Dorman, Head of Consultancy at Sabio  
Contact centres are now operating in a far more complex customer service environment. They must respond to the customer service challenges created by social networking; 24/7 smartphone access; and the need to create a single view of customer interactions across multiple channels, while still having to manage day-to-day customer demand levels and respond effectively.

To see the full agenda and to register for your complementary place visit the CCA website.