We’re all customers aren’t we? And as such we know how frustrating a poor customer experience can be. If like us, you exist to make customer experience brilliant for your customers then why not join us on 21st November at the Corinthian in Glasgow.
We’re Sabio and we’ll help you to keep your customers ahead of the experience game. Our people and expertise help clients to harness the latest technology, knowledge and information to improve every customer interaction. Voice and digital.
Date: Wednesday 21st November 2018
Time: 1pm-5pm, followed by drinks and canapés
Venue: The Corinthian, 191 Ingram St, Glasgow G1 1DA
View the full agenda here.
- Stay Ahead of the Game - Stuart Dorman, Chief Innovation Officer, Sabio
Stuart Dorman will focus on the critical role that intelligent design needs to play to remove friction and deliver the experiences that really work for your customers and how to integrate transformational technologies such as AI.
- Mapping the CX Journey - Matt Dyer, Head of Digital Solutions, Sabio
A practical session that reviews real life scenarios and demonstrates how technology can assist both the customer and the agent to successfully complete journeys.
The fastest ways to improve your contact centre Net Promoter Score - Simon Thorpe, Director, Bright UK
Simon Thorpe will share Bright’s unique insight from benchmarking thousands of customer contact operations and surveying millions of customers annually on the quickest and most effective ways of improving your NPS.
Listen, analyse and act: exceeding customer expectations through analytics - Alistair Mearns, Solutions Consultant CCXP, Verint
Alistair Mearns will share how analytics can help deliver the insight needed to help simplify, modernise, automate and improve your customers’ experiences and overall satisfaction
User-centred Transformation - Alex Barker, Head of User Experience, Edo
Alex Barker will highlight the concept of empathy in the design of products or services to understand your customer's minds and provide them with a brilliant experience.