Sabio, the Contact Centre Specialist Transforming Customer Contact 

Recordings

Recordings

Avaya Aura R6 and Call Centre Elite R6 will be End of Manufacturer Support as of Monday July 9th 2018.

Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff.

Paul Brassington, Sabio’s Human Assisted Service expert and Gregg Widdowson, Avaya’s Digital Engagement expert talk about how disrupters in the market are affecting the customer journey.