Sabio, the Contact Centre Specialist Transforming Customer Contact
Transforming how your organisation engages with customers
At Sabio we understand that the kind of agility delivered via today’s best practice communications platforms is the critical component underpinning your current and future customer engagement initiatives.
Optimising the customer journey with intelligent dynamic routing
With customer service expectations continuing to increase, it’s even more important for organisations to route interactions as quickly as possible correctly to resolve customer issues.
Comprehensive portfolio of hosted, prepackaged and tailored customer contact technologies
Customer satisfaction is critical to your business success, so it’s essential that you have the right contact centre infrastructure in place to help deliver the kind of intelligent, personalised service your customers increasingly demand.
Taking advantage of a clear Reference Architecture for consistent communications
At Sabio we understand that deploying advanced UC and contact centre solutions can be complex, and that organisations rarely start with a blank sheet of paper.
Simplifying platform innovation while also enhancing customer flexibility
To cope with accelerating customer engagement demands, your core enterprise solutions such as the Avaya Aura® Platform need to be more open and flexible, yet still deliver the highest levels of reliability and security, with a network that delivers redundancy for high availability and fault tolerance.
Flexible, scalable and easy to use high quality video solutions
The requirement for face-to-face discussions – with colleagues, customers and partners – has always been important, and is continuing to drive demand for high quality video collaboration solutions.
Dramatically lowering conferencing costs
While audio and video conference calls may seem a cost-effective alternative to traditional face-to-face meetings, the reality is that too many organisations pay too much for their conferencing services. When conference hosting charges, call and access charges are combined, annual conferencing costs can quickly stack up.
User profiling helps you make the right endpoint choices
When it comes to considering all aspects of your communications infrastructure, it’s important that you also extend agility and flexibility through to the different endpoint devices – whether hard phones or soft phones - that are available for your staff to use.
Directly targeting customers during key engagement touch points
Organisations across a broad range of market sectors are finding that adopting a Proactive Notification approach is a highly successful way of both engaging customers and deflecting incoming contact centre demand.
Integrating presence and data from multiple sources
As people work further apart, they need new tools to help them co-operate more closely. For these reasons and more, effective workforce collaboration is a critical part of any business strategy today. As mobile communications options increase, employees find themselves more connected but not always more productive.
Simplify and enhance your business workflows and processes with UC
Research shows that as organisations continue to evolve their Unified Communications strategies, it’s their voice-centric requirements that are at the heart of this drive. A key reason for this is the continued evolution of the corporate network; no longer just a simple pipe - today’s UC-enabled networks effectively operate as an applications-aware resource that can help to positively impact your performance and productivity.
Around a year ago Ofcom introduced its changes to Non Geographic (08 and 09) Numbers, and customer service organisations had to make a choice between going with 03 numbers for customer contact or sticking with their 0800 version but absorbing the cost of customer calls.
© 2018 Sabio Ltd, Co. No. 03644452