Sabio, the Contact Centre Specialist Transforming Customer Contact
Striking the right balance between achieving PCI compliance and reducing customer payment frustrations
Today’s contact centres increasingly handle multiple processes, ranging from inbound telephone orders and customer service enquiries to outbound telemarketing campaigns and warm-calling initiatives.
Transforming how your engage with your customers
While Self-Service and automation are attractive to organisations because they can prove significantly less expensive than assisted services, customers traditionally have been less positive. Quite rightly people were frustrated when systems were poorly designed, when they were presented with confusing menu options, and when IVR systems made it as difficult as possible to opt out and speak to live agents.
Helping Avaya customers reduce the cost and burden of PCI compliance with Semafone
Later this month at Sabio's Transforming Customer Contact Conference being held in London on June 18th, I'll be outlining how more and more customer service organisations are successfully transitioning their voice traffic to SIP trunking.
Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise
With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.
I'll be speaking at Sabio's Transforming Customer Contact Conference, later this week in London, where I'll be stressing the importance of reducing the threat of payments fraud in the contact centre
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