Sabio, the Contact Centre Specialist Transforming Customer Contact 

PCI Compliance

PCI Compliance

Article

Strengthening PCI compliance for Avaya customers

Striking the right balance between achieving PCI compliance and reducing customer payment frustrations

Blog

Today’s contact centres increasingly handle multiple processes, ranging from inbound telephone orders and customer service enquiries to outbound telemarketing campaigns and warm-calling initiatives.

Article

Supporting the seamless customer journey with Voice Self Service

Transforming how your engage with your customers

While Self-Service and automation are attractive to organisations because they can prove significantly less expensive than assisted services, customers traditionally have been less positive. Quite rightly people were frustrated when systems were poorly designed, when they were presented with confusing menu options, and when IVR systems made it as difficult as possible to opt out and speak to live agents.

Article

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Secure voice transactions for contact centres and retailers

Helping Avaya customers reduce the cost and burden of PCI compliance with Semafone

Blog

Later this month at Sabio's Transforming Customer Contact Conference being held in London on June 18th, I'll be outlining how more and more customer service organisations are successfully transitioning their voice traffic to SIP trunking.

Article

Delivering the industry's first truly enterprise-class hosted contact centre solution

Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise

With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.

Blog

I'll be speaking at Sabio's Transforming Customer Contact Conference, later this week in London, where I'll be stressing the importance of reducing the threat of payments fraud in the contact centre