Sabio, the Contact Centre Specialist Transforming Customer Contact
Sabio, an Avaya Connect Platinum Partner and a leader in the provision of specialist customer contact solutions, has announced that it is to carry out a major refresh of the AA's core Avaya communications infrastructure.
Creating a powerful proactive management engine for your business
With a broad range of sophisticated unified communications and contact centre solutions in place, it’s increasingly difficult for in-house IT teams to support and monitor their often business-critical technologies.
With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.
When people mention the 'Internet of Things', it's all too easy to get distracted by descriptions of next generation smart consumer devices – such as fridges or washing machines – that are able to tell you when you need to buy more milk or when your laundry is ready.
Value add offerings help ensure best practice service delivery
It’s essential that your business has the right support and service infrastructure in place to protect your core contact technology solutions. However, while traditional tiered support delivery models might make support services easier to sell, the reality for customers is that their organisations don’t easily fit such a prescriptive model.
Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental toyou and your organisation.
LV= selected Sabio to support its business-critical Avaya Contact Centre infrastructure. In this video case study, Peter Sinden, Sales and Service Director LV GI, explains why LV= selected Sabio, the ease of the transition process, his thoughts on Sabio's 24/7/365 Support Centre and more.
Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.
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