Sabio delivers an innovative voice self-service solution for BGL Group, delivering an award-winning customer experience.
BGL Group – a leading digital distributor of household financial products to more than eight million customers – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.
In this video Jayne Lansdell, Associate Director at BGL Group discusses her key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting The BGL Group as well as his highlights from the Nuance session.
Digital sits firmly at the heart of any successful customer engagement programme.
Sabio's Consultancy Practice has worked closely with the BGL Group's contact centre operation to analyse the customer experience offered, optimise the performance of its Avaya-based contact centre infrastructure, and deliver insight into future projects that will help ensure the group continues to set the customer service standard in its sector.
Sabio has worked with the BGL Group, one of the UK's largest personal lines insurance groups in the UK, and the company behind leading brands such as Budget, Dial Direct, Bennetts and comparethemarket.com, to deliver an innovative voice self-service solution.