The comfort of proactive support
Reduce the time from problem to resolution with remote monitoring.
Sabio Intelligent Connect (ICe) is designed to deliver near-time monitoring of the key components of the contact centre or unified communications infrastructure. The platform is available in three levels of sophistication from simple diagnostic support (Passive ICe); a fully customised operational view (ICe Sheet); to a full EMS (electronic managed service) known as Active ICe.
The comfort of a complete solution view delivered as a service
Imagine a single point of monitoring and alerting across your entire contact centre solution stack or unified communications infrastructure customised to your business objectives and managed on your behalf.