Specialist IT Managed Services provider signs three-year contact centre technology support contract with Sabio

Thursday, 26 July 2012
  • Places core Avaya communications infrastructure support with Sabio’s proven, UK-based in-house multi-vendor support operation

LONDON – 26 July, 2012 – Selection, the specialist IT Managed Services provider, has signed a three-year contract with Sabio for the support of its business-critical contact centre technology and communications infrastructure. The consultancy team will work with Selection to exploit the capabilities of the technology platform and streamline business processes, enabling faster responses to customer problems and better use of internal resources.

Selection is an acknowledged IT solutions and services innovator – offering fully automated managed services solutions for customers that subscribe to its service desk facility manned by advisors in Bromley. The Avaya Communications Manager contact centre telephony solution is business-critical to the running of Selection’s innovative SAM (Selection Automated Management) service desk facility. Offerings include Selection Cloud that leverages virtual servers, applications and a shared infrastructure, Selection Managed Services, Selection Consulting, Selection Lifecycle and Selection Networks.

“Our Avaya connectivity platform is fundamental to the running of our business, so it’s essential that we engage with a proven industry specialist to ensure ongoing support for such a business-critical component of our managed IT solutions offering,” commented Mark Pottage, Communications Manager for Selection. “In addition to core Avaya support - where Sabio’s support services again proved competitive and comprehensive – we also value Sabio and its consultants for their proven Avaya contact centre and unified communications expertise. The consultancy team keep us informed and up to speed with current industry best practice.

Sabio will support Selection’s core Avaya Communications Manager telephony and contact centre connectivity platform solution and also share best practice expertise in key areas such as resilience, migrating to a strategic data-centre model; taking advantage of the increasing maturity and flexibility of SIP both internally and externally, the use of application integration, intelligent routing and automation to simplify and accelerate business workflows; and increasing efficiency, productivity and intelligent agent scheduling through workforce optimisation; and the provision of a more flexible, available and connected workforce through Unified Communications solutions as part of its ongoing relationship with Selection’s Communications and IT Team.

“We’re delighted that Selection has again appointed Sabio to support its critical Avaya infrastructure – it is gratifying when a leading supplier of IT managed services selects our specialist Avaya support team to ensure the effective running of its essential customer contact operations,” added Sabio’s Commercial Director, Andy Roberts. “We look forward to continuing our strong relationship with Selection, supporting their platform and providing valuable technology direction as they continue to optimise the performance of their customer contact operations.”

Sabio recently secured Avaya’s highest-level partner accreditation - Avaya Connect Platinum Partner status - for the eighth consecutive year, confirming the company’s position as Avaya’s leading specialist Contact Centre and Unified Communications technology partner. According to Mark Pottage: “a key factor behind our decision to engage Sabio for our contact centre technology support is the company’s deep in-house Avaya expertise, and its ability to handle all our critical support enquiries in-house. It’s re-assuring to know that there’s always a Sabio expert on hand to resolve any of our queries.”

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