Sabio, the Contact Centre Specialist Transforming Customer Contact 

News

News

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

The Brewery, London, 9-5pm, 23rd February 2017

Sabio deploys Verint Speech Analytics solution across BGL Group’s UK contact centre network

LONDON – 10th January 2017 – BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy Speech Analytics solution across BGL’s UK contact centres employing some 1,300 people. 

Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls

Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk

LONDON – 29th November 2016 – easyJet, Europe’s leading airline, has selected customer contact technology specialist Sabio to upgrade the airline’s core Avaya communications platform and deliver 24x7x365 support for easyJet’s business-critical Operational Service Desk.

LONDON – 23rd November 2016 – Customer contact technology specialist Sabio has been listed in the new Megabuyte50 listing of the Top 50 performing privately owned technology companies. 

AI, Conversational Commerce, Messaging, Data-Driven Engagement and Social Customer Service at the heart of 2017’s contact agenda

LONDON – 14th November 2016 – Sabio, the leading customer contact technology specialist, has highlighted the five key technology trends that it believes will be instrumental in delivering an improved customer experience during 2017.

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre

Avaya, Verint and Nuance solutions to help power Sabio growth as business looks to double in size within 3-5 years

Contact technology specialist Sabio highlights need for contact centres to gain visibility over self-service and assisted interactions