Unrivalled operational and technical consultancy expertise
Benchmarking performance against industry best practice
Given the complexity of today's customer engagement challenges, sometimes you need to look beyond immediate technical issues to directly address underlying business requirements.
That's where Sabio's Consultancy team can help. Our experienced team of Consultants brings operational and technical expertise to your customer contact challenges. We start by gathering as much operational information as possible about your existing engagement approach, benchmarking performance against current best practice, and identifying potential areas for improvement.
A Sabio Insight operational health check, for example, can assess your progression towards delivering award-winning customer contact, while major consultancy engagements can support you in building a powerful business case for transforming your contact centre.
Having already designed and delivered over 100 successful customer contact technology deployments, our Consultants can not only help you identify potential areas of performance improvement, but also identify the specific technologies and timetables to ensure you reach your ROI goals.
Sabio can then go beyond a traditional generic ROI calculation to provide a unique benefits realization plan, detailing exactly which project deliverables and operational changes need to be made in order to deliver each benefit therefore providing confidence to the joint project team that the benefits claimed are understood and attainable.