Sabio, the Contact Centre Specialist Transforming Customer Contact 

Nuance

Nuance

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Customer-centred Speech solutions

Making interactions as effortless as possible for customers

While there has been continual development in IVR and advanced speech recognition technologies, the key benefits in terms of performance improvement from speech solutions still come from the quality of the deployment and the level of caller acceptance of the speech application.

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Designing IVR solutions around customer needs

Putting the power of voice to work with pre-built, high performance voice apps

At Sabio we’ve always believed that the key success factor behind high performing IVR and Apps is having a clear focus on designing solutions around the customer and their needs.

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Setting the standard for intelligent contact centre support

CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions

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Nuance Recognizer ASR is the speech recognition solution of choice for companies looking to achieve differentiation and win customer loyalty by delivering an exceptional customer experience.

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Quality and flexibility with Text to speech

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Nuance Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order verify callers' identities based on characteristics of their specific vocal patterns.

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Delivering high quality training for the world’s leading contact centre technologies

Offering an extensive, role-specific portfolio of courses covering key Avaya, Verint and Sabio technologies

News

Sabio, the specialist contact centre and unified communications systems integrator, has launched Sabio Training – a dedicated practice focused on providing organisations with the skills needed to optimise contact centre performance.

News

BGL Group, one of the UK's largest personal lines insurance groups and the company behind leading insurance brands such as Budget, Dial Direct, Bennetts and comparethemarket.com, has worked with Sabio to improve the customer experience offered to its customers. 

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Helping you take advantage of vendor-based initiatives

Keeping your technology solutions performing at the highest level

At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.

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Integrated Support and Maintenance capabilities

Providing the right support services for the right customers

With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.

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Reducing risk and increasing accountability with Sabio Managed Services

Ensuring end-to-end management, best practice and performance of your core customer contact technologies

As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.

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I've blogged recently about how Fraud is propelling the adoption of voice biometrics and Sabio's recent Voice Biometrics for Financial Services executive dinner event provided a great opportunity to find out if the technology was starting to gain traction in the marketplace.

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With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.

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Delivering world-class contact centre technologies via the cloud

Setting the standard for hosted contact centre solutions with Sabio OnDemand

While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.

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Helping your organisation deliver award-winning customer service

Taking responsibility for all your customer contact technology needs

There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors. 

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Understanding your business and support needs

Comprehensive Consultancy & Support Services capabilities –delivered through a single, integrated services wrap

Before making the right technology solutions, it’s essential that organisations understand just what best practice performance will look like for their own customer engagement strategies.

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Meeting your own specific customer contact needs

Proven Application Development capability

Sabio's wealth of specialist contact centre experience means we're ideally placed to provide organisations with pre-packaged solutions based on technology from leading vendors such as Avaya, Verint and Nuance.

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Delivering the industry's first truly enterprise-class hosted contact centre solution

Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise

With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.

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Enhanced Support

Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to
you and your organisation.

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Working with world-class technology partners

Partnering with market leaders to bring best-of-breed technology solutions to our customers

As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.

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As consumers we're all becoming increasingly familiar with personal assistants such as Apple's Siri, Microsoft's Cortana and Google Now.

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I’m looking forward to Nuance’s annual Customer Experience Summit that’s taking place this Thursday in London at the Renaissance Hotel.

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Highlights from Nuance’s 2016 Customer Experience Summit

Having attended Nuance’s annual Customer Experience Summit in London earlier this week, it’s clear that self-service automation is making real inroads.

White Paper

Find out how the latest voice biometric technologies can successfully balance security needs while still enabling a high quality customer experience. 

Case Study

In this video Jayne Lansdell, Associate Director at BGL Group discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting The BGL Group as well as his highlights from the Nuance session.

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In June Sabio is attending the UX Scotland 2016 conferencein Edinburgh, and I’ll be hosting a workshop sessionon Designing Voice and Natural Language Experiences.

White Paper

Recent Deloitte research, found that 22% of smartphone users had already stopped using their devices to make calls – a proportion that has doubled since 2012. At the same time, Deloitte found that the use of instant messaging had almost tripled from 27% in 2012 to 59% last year.

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SabioSense– 04.01.17

According to ZDNet, how the CIO and CMO ‘agree and align’ will become even more critical as digital becomes central to providing an excellent, end-to-end customer experience.

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Appointed as Sabio’s CEO in June 2016, Andy is responsible for driving Sabio’s growth strategy with the goal of doubling the size of the business over the next 3-5 years.