Sabio, the Contact Centre Specialist Transforming Customer Contact
Making interactions as effortless as possible for customers
While there has been continual development in IVR and advanced speech recognition technologies, the key benefits in terms of performance improvement from speech solutions still come from the quality of the deployment and the level of caller acceptance of the speech application.
Putting the power of voice to work with pre-built, high performance voice apps
At Sabio we’ve always believed that the key success factor behind high performing IVR and Apps is having a clear focus on designing solutions around the customer and their needs.
CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions
Nuance Recognizer ASR is the speech recognition solution of choice for companies looking to achieve differentiation and win customer loyalty by delivering an exceptional customer experience.
Quality and flexibility with Text to speech
Nuance Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order verify callers' identities based on characteristics of their specific vocal patterns.
Andy Roberts has been a Board Director at Sabio since 2003, and is responsible for pre-sales, solutions delivery and managed services/support for Sabio’s UK and international operations.
Offering an extensive, role-specific portfolio of courses covering key Avaya, Verint and Sabio technologies
Sabio, the specialist contact centre and unified communications systems integrator, has launched Sabio Training – a dedicated practice focused on providing organisations with the skills needed to optimise contact centre performance.
BGL Group, one of the UK's largest personal lines insurance groups and the company behind leading insurance brands such as Budget, Dial Direct, Bennetts and comparethemarket.com, has worked with Sabio to improve the customer experience offered to its customers.
Keeping your technology solutions performing at the highest level
At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.
Providing the right support services for the right customers
With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.
Ensuring end-to-end management, best practice and performance of your core customer contact technologies
As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.
I've blogged recently about how Fraud is propelling the adoption of voice biometrics and Sabio's recent Voice Biometrics for Financial Services executive dinner event provided a great opportunity to find out if the technology was starting to gain traction in the marketplace.
With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.
Setting the standard for hosted contact centre solutions with Sabio OnDemand
While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.
Taking responsibility for all your customer contact technology needs
There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors.
Comprehensive Consultancy & Support Services capabilities –delivered through a single, integrated services wrap
Before making the right technology solutions, it’s essential that organisations understand just what best practice performance will look like for their own customer engagement strategies.
Proven Application Development capability
Sabio's wealth of specialist contact centre experience means we're ideally placed to provide organisations with pre-packaged solutions based on technology from leading vendors such as Avaya, Verint and Nuance.
Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise
With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.
Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental toyou and your organisation.
Partnering with market leaders to bring best-of-breed technology solutions to our customers
As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
As consumers we're all becoming increasingly familiar with personal assistants such as Apple's Siri, Microsoft's Cortana and Google Now.
I’m looking forward to Nuance’s annual Customer Experience Summit that’s taking place this Thursday in London at the Renaissance Hotel.
Having attended Nuance’s annual Customer Experience Summit in London earlier this week, it’s clear that self-service automation is making real inroads.
Find out how the latest voice biometric technologies can successfully balance security needs while still enabling a high quality customer experience.
In this video Jayne Lansdell, Associate Director at BGL Group discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting The BGL Group as well as his highlights from the Nuance session.
In June Sabio is attending the UX Scotland 2016 conferencein Edinburgh, and I’ll be hosting a workshop sessionon Designing Voice and Natural Language Experiences.
Recent Deloitte research, found that 22% of smartphone users had already stopped using their devices to make calls – a proportion that has doubled since 2012. At the same time, Deloitte found that the use of instant messaging had almost tripled from 27% in 2012 to 59% last year.
According to ZDNet, how the CIO and CMO ‘agree and align’ will become even more critical as digital becomes central to providing an excellent, end-to-end customer experience.
© 2016 Sabio Ltd, Co. No. 03644452