Sabio, the Contact Centre Specialist Transforming Customer Contact 

Semafone

Semafone

Article

Setting the standard for intelligent contact centre support

CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions

White Paper

White-Paper-PCI-ComplianceThis standard comprises of 12 key requirements that collectively specify the framework for a secure payments environment.

News

Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

White Paper

White-Paper-Semafone-PCIThe need for PCI compliance has never been greater.

Article

Helping you take advantage of vendor-based initiatives

Keeping your technology solutions performing at the highest level

At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.

Article

Integrated Support and Maintenance capabilities

Providing the right support services for the right customers

With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.

Article

Reducing risk and increasing accountability with Sabio Managed Services

Ensuring end-to-end management, best practice and performance of your core customer contact technologies

As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.

Article

 

We think that Customer Experience should be Brilliant

Incorporated in 1998, Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer service through innovative technology solutions.

Article

Delivering world-class contact centre technologies via the cloud

Setting the standard for hosted contact centre solutions with Sabio OnDemand

While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.

Article

semafone 70

 

Secure voice transactions for contact centres and retailers

Helping Avaya customers reduce the cost and burden of PCI compliance with Semafone

Article

Helping your organisation deliver award-winning customer service

Taking responsibility for all your customer contact technology needs

There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors. 

Article

Delivering the industry's first truly enterprise-class hosted contact centre solution

Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise

With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.

Blog

I'll be speaking at Sabio's Transforming Customer Contact Conference, later this week in London, where I'll be stressing the importance of reducing the threat of payments fraud in the contact centre

Article

Working with world-class technology partners

Partnering with market leaders to bring best-of-breed technology solutions to our customers

As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.

Blog

How organisations engage with customers has never been more critical, especially in a world where customer service and the actual experience offered is often the only differentiator.

Blog

Around a year ago Ofcom introduced its changes to Non Geographic (08 and 09) Numbers, and customer service organisations had to make a choice between going with 03 numbers for customer contact or sticking with their 0800 version but absorbing the cost of customer calls.