Sabio, the Contact Centre Specialist Transforming Customer Contact
CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions
This standard comprises of 12 key requirements that collectively specify the framework for a secure payments environment.
Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.
The need for PCI compliance has never been greater.
Keeping your technology solutions performing at the highest level
At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.
Providing the right support services for the right customers
With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.
Ensuring end-to-end management, best practice and performance of your core customer contact technologies
As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.
Incorporated in 1998, Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer service through innovative technology solutions.
Setting the standard for hosted contact centre solutions with Sabio OnDemand
While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.
Helping Avaya customers reduce the cost and burden of PCI compliance with Semafone
Taking responsibility for all your customer contact technology needs
There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors.
Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise
With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.
I'll be speaking at Sabio's Transforming Customer Contact Conference, later this week in London, where I'll be stressing the importance of reducing the threat of payments fraud in the contact centre
Partnering with market leaders to bring best-of-breed technology solutions to our customers
As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
How organisations engage with customers has never been more critical, especially in a world where customer service and the actual experience offered is often the only differentiator.
Around a year ago Ofcom introduced its changes to Non Geographic (08 and 09) Numbers, and customer service organisations had to make a choice between going with 03 numbers for customer contact or sticking with their 0800 version but absorbing the cost of customer calls.
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