Avaya UC Roadmap interview with Avaya UC&C EMEA Director, Richard Bennett
Sabio Commercial Director Andy Roberts interviews Richard Bennett, UC&C EMEA Director for Avaya, about his role and vision for the future of Unified Communications, Collaboration and Avaya Aura Contact Centre.
- Richard's take on both Unified Communications and his view of 'Collaboration' as 'interactions'.
- Pin-pointing the human meaning of "business transformation through social media"
- The importance of 'context' in customer interactions
- Social media manager in the Avaya Aura Contact Centre
- Contextual collaboration as 'relevant interaction'
- Open standards agile communications environment
- Avaya road-map for Unified Communications and Collaboration
- Integrating separate product technologies into combined world class solutions
Watch the full 12-minute in-depth interview
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Andy Roberts has been a Board Director at Sabio since 2003, and is responsible for driving the direction of the company's commercial and marketing operations.