Automatic Call Distribution
In an attempt to harvest more descriptive analytical data on your ACD call data, Sabio typically recommend enabling the External Call History feature within CMS as this will allow your business to achieve true cradle to grave reporting.
Private telephony, public cloud, "hybrid agent application" and enabling PBX encryption.
Of the 7 billion people that inhabit the world around 40 million are active Skype users, which means a Skype channel into your business should be looked at from both a commercial and customer choice perspective.
The build of the Enterprise Telephony PBX fabric has historically been around proprietary black box objects that meant only highly skilled PBX telephony engineers, brought up in an age of apprenticeships served within companies such BT and ATNT, were able to maintain the PBX hardware.