Your Industry B2B
Ensuring successful B2B engagement with Sabio
Helping leading B2B firms improve contact centre flexibility and performance
Business customers, quite rightly, expect their B2B providers to deliver the same high standards of personal service, sales and account management that they already experience in the B2C world. However, factors such as legacy infrastructure, outmoded channels and limited investment can often hold this back – but it doesn’t have to be this way.
Successful B2B engagement demands a coherent and integrated customer service approach, offering contacts a simple, seamless and professional customer experience. Key to this is the ability to engage with customers when they’re ready, so it’s important to be able to respond in real-time – by supporting online channels with expert agents available through integrated chat facilities or via services such as free callback.
Sabio, the leading customer contact systems integrator, has a track record of success in delivering winning solutions for some of the world’s largest B2B organisations. We support all aspects of customer contact technology – from next generation communications platforms and Workforce Optimisation to the latest multi-channel and speech technology solutions.
Delivering solutions for leading organisations such as Office Depot, Sage, Bristan and DHL Express, Sabio has shown how effective technology deployments can help B2B firms improve their contact centre flexibility and performance – delivering real operational improvements that strengthen customer engagement while also contributing directly to the bottom line.