Every decade it seems that a new computing interaction paradigm emerges. In the 1990s it was the Web, Mobiles set the agenda in the 2000s, while in our current decade we’ve seen a continued shift towards first generation Assistants such as Alexa and Siri.
When it comes to developing intelligent messaging strategies that strike exactly the right balance between customer effort and cost-effectiveness, you need to be working with a specialist partner that’s able to address all your business, usability and technical challenges.
At Sabio we’re serious about helping the organisations that we work with deliver the highest standards of customer service.
Sabio OnDemand – offering the best of both worlds. To date the contact centre industry has lagged behind other market sectors when it comes to the deployment of cloud technologies.
Workforce Management (WFM) is quite rightly seen as potentially the most valuable tool in the contact centre manager's portfolio, as it effectively provides them with a platform for unlocking the potential of further Workforce Optimisation initiatives.
While Workforce Optimisation (WFO), with its many different technology components and processes, represents a powerful approach for customer service organisations looking to secure contact centre efficiencies, it also has a critical role to play in enabling customer service effectiveness.