Integrated Support and Maintenance capabilities
Providing the right support services for the right customers
With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.
We offer a true global support capability based on our worldwide network of expert Sabio resources and our approved network of specialist partners. Our support team is on hand to provide rapid response when you need it most, with an unrivalled track record in delivering an emergency response to critical system outages.
Our Support centre is staffed by a combination of specific technology experts along with a multi-skilled support team who are not only able to troubleshoot technical issues across the different technologies within your estate, but also understand their business-critical importance to the success of your customer engagement strategy.
Our team is on hand to deliver proven support for contact centre and unified communications technologies, with full 24x7x365 coverage against 1st, 2nd and 3rd line support activities for key Avaya, Verint and Nuance technologies. The Sabio Support Centre achieves a 100% SLA for P1 and P2 incidents, 97% remote resolution and resolves 93% of all incidents in house.
Sabio’s comprehensive Support offering provides everything from initial break fix activity through to high level Tier 3 access support agreements with comprehensive in-house training enabling customer teams to assist in reducing the time to resolution and to manage over 80 percent of day-to-day incidents.
Additionally, our Technology Management Services are available both remotely and onsite, and can deliver significant overall efficiencies in IT spend – while improving and maximising solution availability and optimisation.