Monitoring Service for your core contact processes
Creating a powerful proactive management engine for your business
With a broad range of sophisticated unified communications and contact centre solutions in place, it’s increasingly difficult for in-house IT teams to support and monitor their often business-critical technologies.
That’s why at Sabio we provide a specialist Monitoring Service capability that helps you to ensure the best possible service availability and the shortest time to resolution for potential issues.
Our Monitoring-as-a-Service incorporates core product monitoring, restoration monitoring for major alerts, and a range of customer dashboards, designed to meet any specific business requirements you may have.
Unlike traditional monitoring coverage that typically requires the purchase of product components as well as their integration and support costs, our Monitoring Service offering removes the product element – leaving your IT teams free to focus on other activities without having to worry about maintaining a monitoring solution. This reduces your overall monitoring costs, while still providing more detailed coverage and enabling greatly reduced service times.
This approach not only streamlines the process of dealing with complex issues, but can also lead to the identification and resolution of potentially complex issues before they start to impact service.
Our Monitoring Service capability ideally complements Sabio’s standard offering, and can also operate as an integral part of a full Technology Management Service.