Selecting the vendor programmes that are right for your global operations

Making the most of your contact centre technology investments

At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational and financial performance of your global contact centre technology solutions.

We’re particularly well placed to help you take advantage of relevant vendor-based Global Support offers – especially those that can help you gain further value from your investment in your Avaya, Verint and Nuance technologies. We engage with our technology partners to identify the programmes and initiatives that best support our customers, and manage all of the administration required to put them to work for your international organisation. Examples include:

  • Avaya Software Investment Protection – covering key Unified Communications and Contact Centre product licences, this programme allows customers to take advantage of an upgrade protection subscription, giving them access to the latest software releases and avoiding the requirement for expensive major upgrades at irregular intervals
  • Avaya Patching – potential outages can be minimised with a consistent software patching policy. Adopting the right approach globally allows you to take advantage of Avaya’s software releases in proactive manner. This approach can greatly reduce outages by eliminating known issues and ensuring that your Avaya software remains current

If you’re thinking of transitioning your Avaya Global Support to Sabio, we also offer a structured Service Transition approach to help you mitigate the risks of moving to a new global support provider. With Sabio Service Transition we can tip the balance, allowing you to unlock the real value of your Avaya communications platform.

Sabio applies a robust and repeatable process designed specifically to capture and mitigate risks during such transitions. Our specialist Sabio Transition Managers engage early in the process, helping to ensure your team retains full governance during the migration process.