Setting the global standard for intelligent contact centre support

Benefit from improved support quality while unlocking significant savings over multi-partner support

When it comes to delivering core Global Support services for the world’s leading contact centre technologies, you need a proven partner that continues to innovate and invest in its support capabilities.

Sabio operates at the forefront of the market, delivering sophisticated Global Support solutions alongside world-class technology partners such as Avaya, Verint and Nuance, powered by increasingly innovative systems such as our Monitoring-as-a-Service (MaaS) capability – all backed by our dedicated 24/7 Support Centre that’s manned by the industry’s best contact centre and unified communications specialists.

For international businesses it is critical that you can rely on consistent services across all of your multi-region and multi-national operations. While many global organisations have tried to manage numerous service providers across multiple regions, their experience often leads to escalating costs, delays, multiple points of accountability and poor service delivery.

Organisations also increasingly find that the complexities of doing business globally can waste valuable resources and expose them to multiple areas of risk. It is far better to bring all of this together under a single supplier relationship with a clear customer contact technology strategy and roadmap – all backed by integrated service reporting and unified SLAs.

That’s where Sabio can assist - providing a consistent service delivery model right across all of your locations. Our global support model provides a specialist focus on your contact centre operations, decreases risk and simplifies your management of SLAs and responsibilities by consolidating your multiple Global Support contracts into a single agreement with standardised SLAs.

Engaging a single global support partner for your critical customer contact technology infrastructure can also unlock significant savings. Through consolidating multiple suppliers to a single global specialist contact centre systems integrator - Sabio you may be able to reduce overall multi-partner support costs by up to 25%.

With Service Hubs in both the UK and Singapore, Sabio is perfectly positioned to support your global support needs. We typically support multiple technologies for each of our global customers, and now operate in some 57 countries across Europe, the Middle East, Asia-Pacific and the Americas. And our CSAT support scores are the industry’s highest.