Your Avaya contact centre technology Global Support partner
Ongoing CSAT scores show Sabio continuing to earn industry leading levels of Avaya Global Support satisfaction
Avaya Platinum Partner status is only awarded to organisations like Sabio that have the highest number of certified specialists, and who are experts in complex projects that span multiple customer engagement channels and involve multi-vendor integration. Sabio has held Avaya Platinum status for over ten years, and we continue to work hard to improve our Avaya credentials.
Our Global Support operation is manned by the best Avaya contact centre and unified communications specialists in the industry - collectively holding almost 200 Avaya accreditations, and ensuring that Sabio continues to offer the highest levels of support for Avaya’s contact centre and Unified Communications technologies.
It is a key reason why Sabio’s 24/7 Global Support operation is so distinctive in the Avaya space, as we’re able to handle and resolve an industry-leading 93% of our customer incidents in-house. We have an unrivalled track record in delivering emergency response to critical system availability incidents, with a technical response commitment within just 30 minutes.
True Global Avaya Support innovation only comes from engaging an experienced partner with skilled people and core processes in place that can deliver consistently to the highest standards regardless of your operation or location.
That’s why we’re proud of the fact that Sabio enjoys the longest customer retention in the Avaya Support community. We’re determined to keep it that way by introducing further value add offerings to strengthen our Avaya Global Support portfolio.