Setting the standard for intelligent contact centre support
CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions
As the leading dedicated contact centre technology specialist, Sabio continues to set the standard for intelligent contact centre and enterprise communications support.
When it comes to delivering core Support services for the world’s leading contact centre technologies from vendors such as Avaya, Verint, Nuance and Semafone, customers need a proven partner that continues to innovate and invest in its support capabilities.
Sabio continues to operate at the forefront of the market delivering sophisticated customer support solutions powered by increasingly innovative systems such as our Monitoring Service capability.
With a dedicated 24/7 support centre manned by the best contact centre and unified communications specialists in the industry, Sabio works to the ITIL Service Management standard.
Unlike many other support providers - who have basic skills across only the core technologies and act as enhanced call handlers between your ICT function and the relevant technology vendor – Sabio are focused on delivering unrivalled technical skills and expertise across the breadth of the contact centre portfolio. Our Global Support Centre in Glasgow houses the full range of support skills across technologies such as Unified Communications, Workforce Optimisation, Voice Self Service, Customer Interaction Management and other contact centric applications.
Any contact made to the Sabio Support Centre will be responded to by our own in house technical staff. The first contact point will be a Sabio trained and accredited technical person; regardless of the time of day the contact is made. Sabio do not subcontract or make use of third-party call handlers during unsociable hours; customers will always speak to one of the Sabio team.
Our support services are designed around helping your business to optimise the performance of both your contact centre and your broader enterprise communications infrastructure.
That’s why we’ve held the highest Avaya, Verint and Nuance partner accreditations for over ten years, and our Support offering is consistently graded at the highest level by these, and other vendors including Semafone, Conversocial, and LivePerson. With Service Hubs in both Glasgow and Singapore, Sabio is ideally placed to support your multiple contact centre technology needs.
We typically support at least three different technologies for each of our customers, operating in over 50 countries across Europe, APAC and the Americas, and achieve our industry’s highest Customer Satisfaction support scores for key technologies from Avaya, Verint and Nuance.