All the benefits of an enterprise-class Avaya contact centre delivered via the cloud
Sabio OnDemand powered by Avaya – your virtual, cloud contact centre solution
Sabio OnDemand powered by Avaya combines the best of both worlds - enabling you to continue using trusted and reliable World-leading Avaya Customer Engagement Solutions, but now delivered in a more flexible, cloud contact centre model that’s backed by a proven contact centre technology specialist with comprehensive Avaya accreditations.
The new Sabio solution delivers private, virtual cloud-based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.
Key functionality includes channel of choice flexibility for end customers via telephone, email, web or SMS, a unified view of overall contact centre performance both in real-time and historical trend-based, a single point of administration, low cost and flexible telephony via SIP-based services, as well as rapid deployment times, updates and 24/7 premium support from Sabio's specialist Glasgow-based support centre.
Sabio OnDemand solutions are hosted in a Sabio data centre and delivered via a standardised implementation methodology that draws on the company’s in-depth ‘best-practice’ operational expertise providing award-winning contact centre solutions to organisations of all sizes. The Sabio OnDemand platform is entirely hosted and managed by Sabio, and requires minimal customer IT expertise to support.
Sabio OnDemand powered by Avaya extends value to those seeking cloud contact centre models and the simple set-up of new agents and supervisors in any location. The service is ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent strategies.