Improving the Customer Experience

Rapport’s solution captures up to 20% more caller journeys than typically measured at call centres

Whether it's Out of Hours calls, Unanswered or Engaged contacts, or failures in the IVR system, a worrying 20% of total calls never even make it through to an agent. And without insight into these most problematics interactions, it's impossible for organisations to deliver an end-to-end excellent customer experience. 

Rapport Contact Centre Dashboard

Rapport's Voice Insight Service and Contact Centre Dashboard provides organisations with a central receptacle of multiple caller behaviour metrics that delivers year on year trends at the press of a key.

Rapport requires no complex IT integration and can be up and running within 48 hours and deliver in-depth analyses within a month.







For more information on about Rapport’s solutions download the brochure, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 0344 412 3000.