Improving the Customer Experience
Rapport’s solution captures up to 20% more caller journeys than typically measured at call centres
Whether it's Out of Hours calls, Unanswered or Engaged contacts, or failures in the IVR system, a worrying 20% of total calls never even make it through to an agent. And without insight into these most problematics interactions, it's impossible for organisations to deliver an end-to-end excellent customer experience.
Rapport's Voice Insight Service and Contact Centre Dashboard provides organisations with a central receptacle of multiple caller behaviour metrics that delivers year on year trends at the press of a key.
Rapport requires no complex IT integration and can be up and running within 48 hours and deliver in-depth analyses within a month.