Sabio, the Contact Centre Specialist Transforming Customer Contact
With a fantastic range of industry speakers and product demonstrations, Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement in our new London home, The Blue Fin building.
Video highlights from Sabio's Disrupted Customer Contact Conference, February 2017.
Customer experience should be brilliant, shouldn’t it? Every time your customer contacts you they go on a journey.
Join us at our one day conference Disrupted Customer Contact 2017 on 23rd February and start making sense of your customer journey.
The telecoms world is moving to SIP. Sip Trunkinguses the language of the internet to transfer calls. It is lower cost, flexible and more resilient.
Find out more in this short video.
In this video case study, Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting Saga as well as his highlights from the Amazon and Google sessions.
In this video Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
In this video Jayne Lansdell, Associate Director at BGL Group discusses her key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting The BGL Group as well as his highlights from the Nuance session.
In this video case study, Greg Reed, Chief Marketing Officer at HomeServe discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting HomeServe as well as his highlights from the Amazon and Facebook sessions.
LV= selected Sabio to support its business-critical Avaya Contact Centre infrastructure. In this video case study, Peter Sinden, Sales and Service Director LV GI, explains why LV= selected Sabio, the ease of the transition process, his thoughts on Sabio's 24/7/365 Support Centre and more.
Speech analytics technology analyses recorded voice interactions by content, enabling customer engagement teams to hunt for specific words and phrases used in calls coming into the contact centre. Find out more in this short video.
London Borough of Southwark's Customer Services Manager, Langa Ncayiyana talks about the changes Southwark council have been through and what challenges they faced developing an in-house contact centre.
Delivering a great customer experience has never been higher on the corporate agenda
Sabio recently implemented web chat and video chat into The BGL Group contact centre. This video reveals how The BGL Group, who are behind brands such as Beagle Street and Comparethemarket.com have developed a multi-channel contact centre.
Sabio along with Verint sponsored the 2014 Professional Planning Forum Volatility and Flexibility Challenge.
Sabio and Verint were the main sponsors of the 2014 Professional Planning Forum Volatility and Flexibility Challenge.
Sabio along with Verint were the main sponsors of the Professional Planning Forum Volatility and Flexibility Challenge 2014.
Sabio along with partner Verint sponsored the 2014 Professional Planning Forum Volatility and Flexibility Challenge.
Sabio and partner Verint sponsored the Professional Planning Forum Volatility and Flexibility Challenge 2014. The challenge involved a series of workshops that allowed businesses to come together to learn, understand and discuss volatility and flexibility requirements.
Richard Atkinson from Barclaycard discusses how they use Conversocial to manage their social customer service at Sabio's Powering Digital Customer Engagement event.
Sabio's Matt Dyer, Head of Multi-Channel Solutions in 2014, discusses the role multi-channel technologies has in enabling a positive digital customer experience.
Watch the video showing highlights of Sabio's latest event 'How to Build and Maintain an Award Winning Contact Centre' held in London.
Interactively guiding customers to find information for themselves
Virtual Agent technology provides customers with the chance to engage immediately in conversations, and secure rapid resolution for standard self-service enquiries. At the same time, it also gives contact centre operators a proven way to challenge demand by effectively reducing the volume of calls from those customers who struggle to find the information they are looking for online.
Encouraging a seamless transition between self-service and live agent interactions
While webchat is widely recognised as one of the fastest-growing digital customer service solutions, it's important that you present the service as part of a coherent and integrated customer engagement experience.
Peter Galloway presented at Sabio's Simplifying Call Centre Security Event on the 17th October 2013. The presentation reveals some of the information collected from Sabio's Call Centre Security Research.
33% of UK consumers think it's fair to give a false name when they are being sold to, whats your alias?
Through a robust evaluation process, Sabio identifies superior technologies that can independently, or through systems integration, deliver value, flexibility and usability for customer service operations within the contact centre and wider enterprise. Sabio is proud to be a Premier Verint Partner
Bill Durr, discusses the the challenges an enterprise faces and the ways in which they create excellence.
Gary Fowler explains how important the right culture is and how to achieve it.
Bill Durr talks at Sabio's "It's All About People" event, focusing on people in organisations.
Sabio's Matt Dyer & Mark Hamblin discuss Skype as an extra channel within the Contact Centre.
Michael Andrews introduces the single system workforce optimisation model and highlights 3 key business benefits for implementing a workforce optimisation platform.
Striking the right balance between achieving PCI compliance and reducing customer payment frustrations
Nuance Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order verify callers' identities based on characteristics of their specific vocal patterns.
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