Understanding your business and support needs
Comprehensive Consultancy & Support Services capabilities –delivered through a single, integrated services wrap
Before making the right technology solutions, it’s essential that organisations understand just what best practice performance will look like for their own customer engagement strategies.
That’s where our Consultancy team can help. Assembled from industry experts with real-life experience at running award winning contact centres, Sabio’s team is focused on helping contact centres to improve sales, productivity, quality and customer service through better use of technology, process optimisation and a focus on people.
Whether you require an initial Insight process to help you decide where to focus your resources, or a more comprehensive Process Blueprint Definition or Digital Consultancy approach, Sabio’s team of proven operational consultants are on hand to ensure that your technology investments succeed in transforming your contact centre performance.
We also offer proven Support Services for all your key contact centre and unified communications technologies, with full 24x7x365 coverage against 1st, 2nd and 3rd line support activities for key Avaya, Verint and Nuance technologies. We’re proud that our Support Centre achieves a 100% SLA for P1 and P2 incidents, with 97% remote resolution and resolves 93% of all incidents in house.
Sabio’s comprehensive Support offering provides everything from initial break fix activity through to high level Tier 3 access support agreements with comprehensive in-house training enabling customer teams to manage 85-90 percent of day-to-day incidents.
Additionally, our Managed Services are available both remotely and onsite, and can deliver significant overall efficiencies in IT spend – while improving and maximising solution availability and optimisation.