Sabio, the Contact Centre Specialist Transforming Customer Contact 

Success Delivered

Success Delivered

Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy

The Sabio OnDemand cloud-enabled approach was perfect for DX. It Incorporates the functionality of Avaya’s core IP Office and ACCS giving a true single view of the customer, as well as providing a powerful platform for future customer contact innovations

Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.

Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.

Working with Sabio we’ve been able to identify, deploy and reap the benefits from today’s best practice contact centre technologies.

Sabio's ability to offer a comprehensive, next generation customer contact platform, fully managed and hosted from the UK, gives Unibet all the control and agility we need to take our customer experience to the next level.

Having Sabio on board as a technology partner for the BGL Group means we always have access to the latest best practice customer engagement technology solutions.

With its blend of long-term Avaya, Verint and Nuance accreditations, backed by strong social media, digital and multi-channel resources, Sabio makes an ideal technology partner for our critical 'Contact Centre of the Future' project.

Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.