How to build an award winning contact centre driving by customer satisfaction with SabioWhy it's critical to track key customer service trends, anticipate evolving channel requirements and put the latest innovative customer service solutions to work.

Sabio is a long-term partner of the European Call Centre & Customer Service Awards (ECCCSA) programme, and works closely with category entrants to help provide an overview of just what constitutes current best practice in today's rapidly evolving customer contact sector. Over the past few months Sabio has hosted regular 'Award-Winning Contact Centre' briefings to provide customer contact professionals with best practice insight into key areas such as the Process, Customer, Technology and People issues that impact and shape today's contact centre performance.

For 2014, Sabio is again sponsoring the ECCCSA Awards, and supporting an important new award category: Best Multi-Channel Customer Service. As part of our ongoing relationship with the ECCCSA awards, we also recently held a further best practice briefing to share 'How to Build and Maintain an Award-Winning Contact Centre'.

Featuring input from ECCCSA award-winning organisations such as UCAS, Barclays Wealth, and Lebara - as well as Sabio, this eBook shares the best practice insights discussed at our recent event – we hope you find it useful.


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