In this eBook we continue Sabio’s focus on Building Award-Winning Contact Centres by identifying the behaviours and technology focus demonstrated by today’s leading customer service contact centres.
We also draw on the findings of judges from the CCMA’s UK National Contact Centre Awards, the country’s longest-established contact centre awards programme, to highlight those areas of best practice performance that distinguish award-winning performance. Our eBook also focuses on the challenge facing service providers when dealing with the expectations of Generation Y consumers.
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