Opus Research Report 

 

The Brave New World of Bots and Virtual Agents

Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.

Based on data gathered by Opus Research, this group accounts for over 2,700 deployments of intelligent assistants among a customer base approaching 1,200.

The rapid entrance of tens of thousands of bot developers and introduction of thousands of new “skills” has brought a new sense of urgency to inspire digital commerce, customer care and marketing professionals. The age of Intelligent Assistance is being thrust upon these executives around the world and across multiple industries — it is no longer a matter of “if” but “when.”

 

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