Opus Research Report 

The Brave New World of Bots and Virtual Agents

Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.

In this eBook we continue Sabio’s focus on Building Award-Winning Contact Centres by identifying the behaviours and technology focus demonstrated by today’s leading customer service contact centres.

Insights into how to serve today's increasingly demanding consumers and the likely impact on customer contact operations.

Improving social customer service is the most pressing short-term priority for Contact Centers in the US and UK according to a study conducted by Forrester Consulting on behalf of Conversocial.

Why it's critical to track key customer service trends, anticipate evolving channel requirements and put the latest innovative customer service solutions to work.

In this eBook, Sabio assesses the elements required to build an award winning contact centre.

Consumers are more worried than ever about the security of their personal identity and payment card data.

How to approach process & policy for building an award winning contact centre.

Optimising staff performance in the contact centre.