Sabio, the Contact Centre Specialist Transforming Customer Contact 

Reports

Reports

Opus Research Report 

 

The Brave New World of Bots and Virtual Agents

Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.

Award winning contact centre solutions by Sabio

In this eBook we continue Sabio’s focus on Building Award-Winning Contact Centres by identifying the behaviours and technology focus demonstrated by today’s leading customer service contact centres.

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Insights into how to serve today's increasingly demanding consumers and the likely impact on customer contact operations.

ConversocialImproving social customer service is the most pressing short-term priority for Contact Centers in the US and UK according to a study conducted by Forrester Consulting on behalf of Conversocial.

How to build an award winning contact centre driving by customer satisfaction with SabioWhy it's critical to track key customer service trends, anticipate evolving channel requirements and put the latest innovative customer service solutions to work.

How to build an award winning contact centre driving by customer satisfaction with SabioIn this eBook, Sabio assesses the elements required to build an award winning contact centre.

cover-data-security-in-call-centresConsumers are more worried than ever about the security of their personal identity and payment card data.

eBook: Building an award-winning contact centre - Process challenges and solutions by SabioHow to approach process & policy for building an award winning contact centre.