Sabio, the Contact Centre Specialist Transforming Customer Contact 



Opus Research Report 


The Brave New World of Bots and Virtual Agents

Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.


In this eBook we continue Sabio’s focus on Building Award-Winning Contact Centres by identifying the behaviours and technology focus demonstrated by today’s leading customer service contact centres.

cover ebook tcc

Insights into how to serve today's increasingly demanding consumers and the likely impact on customer contact operations.

ConversocialImproving social customer service is the most pressing short-term priority for Contact Centers in the US and UK according to a study conducted by Forrester Consulting on behalf of Conversocial.

Cover AwardWinning WinningWhy it's critical to track key customer service trends, anticipate evolving channel requirements and put the latest innovative customer service solutions to work.

Cover AwardWinningCCIn this eBook, Sabio assesses the elements required to build an award winning contact centre.

cover-data-security-in-call-centresConsumers are more worried than ever about the security of their personal identity and payment card data.

cover-ebook-process-283How to approach process & policy for building an award winning contact centre.