With significant experience in helping organisations manage the relationship between the traditional contact centre and digital channels, Dan Whaley helps Sabio’s customers to integrate digital capabilities that not only deliver excellent customer experiences but also reduce costs.

As Principal Solution Manager for Digital, Dan is responsible for a range of Digital Self-Service solutions including speech technologies, IVR, biometrics, virtual assistants and digital engagement. Previously a Senior UX Consultant, he has over 15 years academic and industry experience in AI, speech and cognitive science.