Optimising real-time engagement with LivePerson

Helping organisations to optimise the performance of their critical digital engagement channels

Sabio is focused on delivering exceptional customer contact strategies, so LivePerson – with its ability to put rich mobile, social and messaging technologies at the forefront of digital commerce and service strategies – is a logical addition to Sabio’s portfolio of best-of-breed customer engagement technology solutions.

LivePerson offers a cloud-based platform that enables organisations to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This intelligent engagement is driven by real-time behavioural analytics, producing connections based on a true understanding of business objectives and customer needs.

LivePerson’s technology is designed around delivering the relevant engagement at the right time to improve the customer online interaction. The sophistication of the software empowers you to intelligently assist your customer's online experience – whether through webchat, desktop sharing, co-browsing or videochat - while at the same time driving the greatest possible returns from your digital channels.

The company’s LiveEngage platform successfully bridges the gap between how consumers and brands should connect digitally. By leveraging analytics, contextual content and a continuous connection through LiveEngage, you can optimise automated digital journeys so that customers stay within self-service channels and have no need to leave a website or pick up a phone to contact an agent.

Sabio has a powerful partner network, find out more about our other partners.