Applying contact centre disciplines to social engagement

Revolutionising the customer experience with cloud-based social customer service

With more and more people choosing to interact with organisations via social channels especially Facebook and Twitter, it has become imperative that organisations adopt a platform that does far more than just simply manage social media.

That’s the reason Sabio works with Conversocial to implement social customer service software that gives organisations an all-in-one platform to assist them in delivering excellent customer service via social media.
Conversocial is a leading provider of cloud-based social customer service software, with a track record in supporting social media customer service strategies for some of the world’s leading brands. Key Conversocial features include the intelligent threading of related messages, easy access to conversation histories for immediate context, as well as intelligent prioritisation filters that help identify those interactions that require an immediate customer service response.

Built to power enterprise social customer service, Conversocial applies the disciplines of the contact centre with the unique dynamics of social customer engagement to enable a best-in-class customer experience. Conversocial helps Sabio customers bring enterprise levels of interaction management to their social channels.

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