Designed for businesses with complex contact-centre operations and high call volume, Avaya CMS (Call Management System) is a database, administration and reporting application to help businesses identify operational issues and take immediate action to solve them.
Using a familiar Windows interface, managers can view data and receive customized threshold and exception alerts, all in real time with Avaya CMS.
They can also view historical reports to help them analyze trends, establish performance benchmarks, and plan new marketing or customer-service campaigns. These reports can be easily customized to suit the needs of the business.
With easy access to real-time and historical data, managers can make faster, better informed decisions, for more effective contact-centre operations.