Working with Sabio, Home Retail Groups major contact centre transformation project is set to unlock significant operational savings through the deployment of an integrated suite of technology solutions from vendors including Avaya, Verint, Nuance and Conversocial.
In this video Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
Home Retail Group, one of the UK's largest retailers, has implemented a next generation technology platform for the Group's 'Contact Centre of the Future' programme.
