Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls
Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk
LONDON – 29th November 2016 – easyJet, Europe’s leading airline, has selected customer contact technology specialist Sabio to upgrade the airline’s core Avaya communications platform and deliver 24x7x365 support for easyJet’s business-critical Operational Service Desk.
LONDON – 23rd November 2016 – Customer contact technology specialist Sabio has been listed in the new Megabuyte50 listing of the Top 50 performing privately owned technology companies.
AI, Conversational Commerce, Messaging, Data-Driven Engagement and Social Customer Service at the heart of 2017’s contact agenda
Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre
Avaya, Verint and Nuance solutions to help power Sabio growth as business looks to double in size within 3-5 years
Contact technology specialist Sabio highlights need for contact centres to gain visibility over self-service and assisted interactions
Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy
Sabio recognised as Verint Partner of the Year and Support Partner of the Year 2016.