Sabio, the leading contact centre technology specialist, received the "Marketing Partner of the Year" Award at the Verint® Systems Annual Partner Summit that took place in Barcelona last month. 

The award recognises Sabio's commitment to promoting best practices in the deployment of workforce optimisation (WFO) solutions. This honour follows a series of workshops conducted with Verint – as well as the recent launch of the company's innovative Sabio OnDemand powered by the hosted Verint Workforce Optimization™ solution.

In the last year, Sabio collaborated with Verint to support the Professional Planning Forum's 'Volatility & Flexibility Challenge' programme. Consultants from both companies hosted workshops across the country to help organisations optimise customer contact planning operations. Sabio also undertook a major launch of its OnDemand hosted contact centre offering, providing contact centre operators with immediate access to Verint's market-leading Workforce Optimisation portfolio – directly addressing the demand for WFO capabilities delivered via a hosted deployment model.

"Sabio is a long-standing partner of Verint's in the EMEA region, and consistently delivers the marketing commitment and resources to help drive our partnership forward," commented Marije Gould, Verint's Vice President of Marketing for EMEA. "With its in-house WFO expertise and services capabilities, Sabio continues to provide an added value Verint proposition, and we look forward to further joint success over the coming year."

"Winning Verint's EMEA Partner Marketing Excellence Award is great news for Sabio as it acknowledges both the strength of our in-depth expertise across key WFO propositions, as well as our commitment to innovation with key solutions such as Sabio OnDemand powered by Verint," commented Sabio Director, Adam Faulkner. "The last year has seen Sabio broaden its engagement with Verint, not just through innovations such as OnDemand, but also geographically as we provide valuable support for EMEA organisations looking to extend their deployments geographically."

"At Sabio, we're proud of the services wrap we can provide for Verint's expanding workforce optimisation portfolio, and continue to invest in our internal WFO resource to help ensure we're ideally placed to take advantage of new Verint innovations and solutions," he continued.

Sabio is one of the UK's leading workforce optimisation solutions specialists and a Verint partner since 2000. Sabio is certified to deliver the latest Verint enterprise Workforce Optimisation suite, consultancy and training via its dedicated Workforce Optimisation centre of excellence. With Sabio OnDemand powered by Verint, the company also provides a comprehensive WFO offering via its secure and reliable on demand service that can be integrated directly the customer's legacy contact routing platform.