Sabio, the Contact Centre Specialist Transforming Customer Contact 

News

News

Sabio, the leading customer contact technology specialist, has outlined what it sees as 2016’s Top Ten trends for effective customer engagement.

Sabio, the leading customer contact technology specialist, is pleased to announce that it will be partnering with the Call Centre Management Association (CCMA) to support the ECCCSA European Call Centre & Customer Service Awards programme in 2016.

Over the last few years numerous research reports have indicated that brand loyalty is at an all time low, with one* going so far this summer to suggest that most people wouldn’t care if 73% of brands disappeared tomorrow!

Sabio, the leading customer contact technology specialist, has won WestconGroup’s 2015 UK & Ireland Growth partner award following an impressive 40% growth in sales of Avaya Unified Communications and Collaboration Solutions through WestconGroup distribution.

Sabio has won a contract to deliver support for Greater Manchester Police's advanced Workforce Management (WFM) solution.

Contact centre technology specialist Sabio has extended its Network Services portfolio with the addition of a range of data connectivity offerings.

Customer contact technology specialist Sabio has appointed Ben Le Feuvre as Head of its Network Services business. Ben joins from Capita IT Enterprise Services, and in his new role will be responsible for developing Sabio's expanding network services portfolio.

Consultants at customer service technology specialist Sabio have identified eight key factors that can help organisations engage more effectively through their webchat deployments. Webchat is now one of the fastest-growing digital customer service channels, with 37% of customers now regularly using webchat – a higher proportion than channels such as Facebook or Twitter.

BGL Group, the major financial services business with more than 8 million customers, has worked with leading contact centre technology specialist Sabio on a major project to strengthen multi-channel customer engagement through the addition of context-sensitive SMS messaging.