Sabio, the customer contact technology specialist, has listed what it believes will be the Top 15 Customer Contact Technology Trends driving successful customer engagement strategies in 2015.
Analysis from the Sabio Network Services team confirms that customers moving their communications from traditional ISDN channels to a SIP trunking-enabled architecture are now achieving significant infrastructure and operational savings.
Sabio, an Avaya Connect Platinum Partner and a leader in the provision of specialist customer contact solutions, has announced that it is to carry out a major refresh of the AA's core Avaya communications infrastructure.
Beagle Street, the BGL Group's online life insurance provider, has gone live with a web chat solution from Sabio to further optimise their digital customer experience. Sabio has deployed web chat technology from LivePerson to make a live chat service available to those Beagle Street customers who need additional support to help them complete their online interactions.
Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.
Sabio, the customer contact technology specialist, has been recognised for its exceptional sales performance at Westcon's 2014 Partner Awards. Based on business won during Westcon's 2013-2014 financial year, Sabio demonstrated an impressive 48% growth in its sales.
2014 sees Sabio, the customer contact technology specialist, celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this year Sabio also won Avaya’s Partner of the Year award, acknowledging its role as the partner organisation that has delivered the greatest, end-to-end contribution over the previous year.