Sabio, the specialist contact centre and unified communications systems integrator, has launched Sabio Training – a dedicated practice focused on providing organisations with the skills needed to optimise contact centre performance.
Sabio will offer a comprehensive, 150-course contact centre training portfolio, with role-specific training focused on both leading contact centre technologies from vendors such as Avaya, Verint, Nuance and Sabio, as well as advanced contact centre professional training.
Sabio Training's courses will be available across a range of delivery options, including the company's London and Glasgow Training Centres, as a virtual classroom offering via the online Sabio Virtual Campus, or through self-paced computer-based training (CBT). This range of options is particularly applicable for multi-site or multinational contact centre operations, where training logistics are typically complex and expensive.
"At Sabio we've noticed a growing gap in the market for specialist contact centre training that can be delivered across a range of channels – particularly with technology vendors increasingly entrusting their lower level training to either generic providers or offshore providers," commented Dan Christmas, Head of Sabio Training. "We're planning to close that gap by offering a comprehensive contact centre training portfolio – from cost-effective online courses for entry-level skills, through to bespoke training for specific technology challenges where organisations have a real requirement for a skills update.
"Sabio Training is committed to providing organisations with specific, role-based training, and our focus will be on smaller classes where we can concentrate on providing people with the skills they need – whether that's developing an advisor's customer service skills, or adding value to your team leaders with our Certified Team Leader programme," added Dan. "And for those organisation's looking for more specialist training, we can conduct an in-depth training healthcheck before designing bespoke courseware."
As the UK's leading Avaya Platinum Business Partner and Verint's only UK Premier Partner focused on supporting organisations with contact centre operations, Sabio is ideally placed to deliver the specialist contact centre technology skills required today. Sabio will offer specialist Avaya, Verint and Nuance courses, and has partnered with Mercury Customer Management to offer an additional stream of contact centre professional training courses, as well as the soft skills essential in delivering best practice customer service performance.
Sabio Training courses can be viewed and booked through the company's comprehensive online catalogue, with courses searchable by both content or contact centre role. All Sabio Training customers are encouraged to give feedback through a dynamic rating scale, with only top performing courses earning the right to stay in the Sabio Training catalogue. Sabio Training's online catalogue is available at www.sabio.co.uk/training.